Inkkes

Refund Policy for Inkkes

Last Updated: 21/9/2026

This Refund Policy applies to all purchases made on the Inkkes platform.

At present, Inkkes offers two types of paid content:

  • Individual Chapter / Episode Purchases
  • Whole Series Purchases

All digital content sold on Inkkes is considered digital goods. Once a purchase is completed and the content is delivered (unlocked), it is generally non-refundable.

1. General Rule – No Refunds

Due to the nature of digital content, all sales are final.

We do not offer refunds or exchanges for:

  • Chapter / episode purchases
  • Whole series purchases
  • Change of mind
  • Accidental purchases
  • Dislike of the content
  • Finding the content free elsewhere

Once the chapter or series is unlocked in your account, the purchase is considered completed and delivered.

2. Exceptions – When We May Issue a Refund

We may, at our sole discretion, provide a refund or credit in the following limited situations:

A. Technical Error

  • You were charged but the content was not unlocked or delivered due to a system error on our side.
  • You were charged more than once for the same item due to a technical glitch.

B. Legal Requirements

  • Where Malaysian consumer protection laws or other applicable laws require us to provide a refund.

C. Other Exceptional Cases

  • We may consider refunds in rare and exceptional circumstances at our absolute discretion. Approval is not guaranteed.

3. How to Request a Refund

If you believe you qualify for a refund under the exceptions above, please contact us within 7 days of the purchase date with the following information:

  • Your Inkkes username / registered email
  • Order / Transaction ID
  • Date and amount of the purchase
  • Description of the issue (with screenshots if possible)

Send your request to:

Email: inkkessupport@gmail.com

Subject: Refund Request – [Your Username]

We will review your request and respond within a reasonable time. Submitting a request does not guarantee that a refund will be granted.

4. Payment Method of Refunds

If a refund is approved:

  • The refund will normally be returned to the original payment method used.
  • Processing time depends on your payment provider (usually 5–15 business days).
  • In some cases, we may issue platform credit instead of a cash refund.

5. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to suspend or terminate your account.

We encourage you to contact us first so we can try to resolve the issue.

6. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be posted on the Service with a revised “Last Updated” date. Continued use of the Service after changes take effect constitutes acceptance of the new policy.

7. Contact

For refund-related questions, please email:

Email: inkkessupport@gmail.com